Refund Policy

Who sells and refunds

Paid plans cannot be bought yet. This policy applies from the moment we open purchases on palindrome.life.

The seller is Paddle.com Market Limited (Paddle), our authorized reseller and merchant of record. Paddle takes the payment, issues the receipt and handles refunds. Your bank statement may show the payment under the Paddle name.

14 days to withdraw

If you buy as a consumer in the European Union, you can withdraw from the purchase within 14 days, without giving a reason. Paddle then refunds the full amount you paid.

This covers the first payment: the start offer, or the first period of a plan bought without the start offer. Withdrawing ends the subscription, so no further payment is taken.

Refunds after a later payment

After any later payment, including the first one after the start offer, you can ask for a refund within 14 days. If you have a right to withdraw at that point under the law or under the Paddle refund policy, the refund is in full. Otherwise Paddle reviews the request case by case and may decline it.

How to withdraw or ask for a refund

• Open the link for managing your subscription or order in the purchase confirmation e-mail from Paddle, and choose withdrawal or refund.
• On paddle.net, find your order by the e-mail address used for the purchase and request a refund.
• Write to office@palindrome.life with the e-mail address used for the purchase and, if you have it, the order number from the Paddle receipt. We pass it on to Paddle and reply with the next step.

A short message is enough, for example: "I withdraw from my purchase of a Palindrome plan."

When the money comes back

Paddle refunds to the same payment method where possible. After a withdrawal it does so within 14 days of receiving your notice, and other refunds within 14 days of approval.

After a refund the paid plan ends. Your data stays: you can still view it, export it or delete your account.

Cancelling a subscription

You can cancel at any time, in the same ways: through the e-mail from Paddle, on paddle.net or by writing to us.

Cancelling stops the next renewal, and Paddle takes no further payment. Your plan stays active until the end of the paid period. If you cancel during the start offer, the plan does not start.

Cancelling on its own does not refund the current period; refunds are described above. Changing plans does not give a partial refund either: the new plan starts at the next renewal.

If something does not work

If a paid plan does not work as we describe it, write to office@palindrome.life. We reply within 14 days. If it cannot be fixed, you can ask for a price reduction or withdraw from the purchase, as consumer law provides.

Your rights

This policy does not limit your rights under the law. Where the law or the Paddle refund policy gives you more, the more favorable rule applies. Paddle describes the details in its buyer terms and refund policy.

Contact

The service provider is Marcin Jezierski, ul. Zakątek 6, 05-200 Stare Grabie. For payments and refunds, write to office@palindrome.life.